A Great Customer Experience Begins With Great Employee Engagement and Management. Here’s Why.

“A great customer experience (CX) begins with an engaged, empowered, and inspired employee. Without them, it’s impossible to ensure that customers are experiencing your brand as you intended. When employees are engaged, they are far more likely to ensure customers are satisfied with your products or services — because they’re able to deliver great things. And consistent customer engagement is…” Read more.