Digital Tenant Expectations for the 21st Century CRE

Tenant expectations rings like the last item of a checklist when considering digital applications and ways to streamline. The reality is that the tenant experience is a direct bridge between the retail business of a property and the commercial management of that property. Let’s dissect this:

  • A consumer, (or a resident), has an experience in a space that informs how the proprietor or tenant interacts and maintains that space.
  • The tenant then conveys feedback and concerns to you.
  • This feedback is quantified and analyzed through automated data analysis services, just like end-user feedback is analyzed for any digital platform.
  • This data is then quantified to support decisions ranging from marketing, to budgeting, to customer service, and all that adds up to contribute to scalability and increased profits.

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