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Digital Tenant Expectations for the 21st Century CRE


Tenant expectations rings like the last item of a checklist when considering digital applications and ways to streamline. The reality is that the tenant experience is a direct bridge between the retail business of a property and the commercial management of that property. Let’s dissect this:

  • A consumer, (or a resident), has an experience in a space that informs how the proprietor or tenant interacts and maintains that space.
  • The tenant then conveys feedback and concerns to you.
  • This feedback is quantified and analyzed through automated data analysis services, just like end-user feedback is analyzed for any digital platform.
  • This data is then quantified to support decisions ranging from marketing, to budgeting, to customer service, and all that adds up to contribute to scalability and increased profits.

Read more here.