Historically, consumer brands have been at the mercy of their retailer channels. Winning in the aisle has been an evergreen rallying cry. E-commerce came along in the 1990s with an exciting new promise. But after all these years, it only mustered up about 11% of total U.S. retail sales in 2019, according to eMarketer’s U.S. Ecommerce 2020 Report. Many brands have tried their luck in direct-to-consumer (DTC) sales, but for the most part, it hasn’t become a bigger priority than the bigger retail channels.
Now, there’s a tectonic shift happening in retail. Large retailers are crumbling one after the other, and many brands are turning to online retailers like Amazon.