Robots Are Changing the Face of Customer Service

“In the Star Wars franchise, C-3PO is a protocol droid that serves on the front lines of galactic war, demonstrating advanced knowledge of etiquette across cultures and an ability to speak more than 7 million languages.

Though this depiction of a robot assistant is fiction, it’s not far from the robots that we see assisting on a different type of frontline: the frontlines of customer service. Robots like Hilton’s “Connie” and Softbank’s “Pepper,” though not quite as advanced, utilize these robots’ abilities in language and navigation to create better guest experiences in hotels, restaurants, and shops.

Maybe you think you haven’t interacted with a service robot, but you’ve most likely used a version of them: the self-service kiosks at the grocery store. Thanks to…” Read more.